Description de l'annonce:

We are a subsidiary of an international French company, a leader in its sector, and we are hiring a Team Manager for our call center to ensure high-quality customer service while optimizing team performance and operational efficiency.
Are you a passionate leader with a strong background in call center operations? Do you thrive on driving performance and coaching teams to success? If you have excellent English skills and solid experience in managing a call center floor, we want to hear from you!

Responsibilities:

•  Supervise and lead a team of English-speaking agents
• Ensure the achievement of quantitative and qualitative targets
• Monitor performance metrics and implement improvement plans
• Coach, train, and motivate teams to maximize efficiency
• Analyze KPIs and suggest corrective actions
• Ensure service quality and compliance with internal procedures
•  Manage schedules and optimize call flow organization

Profile & Skills Required:

•  Proven experience as r Team Leader in a call center ( Minimum 2 years )
•  Excellent command of English (spoken & written)
•  Strong leadership, coaching, and adaptability skills
•  Good knowledge of reporting tools and call center KPIs
•  Organizational and time-management skills
• Team player with the ability to inspire and motivate others

What we offer :

•  A dynamic and challenging work environment
•  An attractive salary package And many other benefits!.
•  Real opportunities for career growth
• Social benefits: transportation, meals, etc..