Entreprise:
OUTSOURCIA
Secteur: call center / télévente
Taille: Plus de 500 employés
Secteur: call center / télévente
Taille: Plus de 500 employés
Le groupe Outsourcia est un opérateur spécialisé dans les métiers de l'outsourcing: gestion de la relation client à distance, multiservice, multilingue et multicanal (centres d'appels, gestion des e-mails, solutions de chats, télémarketing et relation client sur les réseaux sociaux), externalisation de métiers de Back Office (BPO), prestations digitales (développement d'applications spécifiques, web ou mobiles, communication digitale et Community Management) et études.
À ce jour, Outsourcia, emploie 3600 collaborateurs sur 12 sites de production en France, au Maroc, à Madagascar et en Tunisie et accompagne des clients de renom tels que : Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.
Le groupe Outsourcia accompagne au quotidien ses collaborateurs en se basant sur des valeurs motrices telles que la solidarité, l’engagement et l’intégrité…
Si vous aussi, vous partagez ces valeurs, n’attendez-plus et venez relever de nouveaux défis avec Outsourcia Tunisie !
Description de l'annonce:
The Outsourcia Group specialises in outsourcing services: remote, multiservice, multilingual and multichannel customer relationship management (call centres, e-mail management, chat solutions, telemarketing and customer relations on social networks), back office outsourcing (BPO), digital services (development of specific web and mobile applications, digital communications and community management) and research.
Outsourcia currently employs 3,600 people at 12 production sites in France, Morocco, Madagascar and Tunisia, and works with such high-profile clients as Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com and Veepee.
The Outsourcia Group supports its employees on a daily basis, based on driving values such as solidarity, commitment and integrity...
If you too share these values, don't wait any longer and come and take up new challenges with Outsourcia Tunisie !
As part of the development of its telesales activity, Outsourcia is recruiting "Social Media Customer Support" with the following missions:
our Main Mission:
- Provide a seamless customer experience by assisting clients with their inquiries via Facebook, Instagram, and WhatsApp.
- Ensure customer satisfaction by promptly addressing concerns and offering post-sales support.
- Communicate technical information clearly to non-technical customers.
- Highlight the value proposition of our services to meet customer needs.
- Gather and analyze customer feedback to improve processes and services.
- Proactively follow up with customers to ensure their issues are fully resolved.
- Develop a deep understanding of the technical aspects of the products and services offered.
Above all, we seek an enthusiastic, confident, and passionate Customer Support Specialist ready to engage with clients and provide exceptional assistance.
Successful candidates must have:
- A bilingual profile:
- Fluent English (spoken and written)
- C1 level in French (spoken and written)
- Previous experience in a similar customer support role.
- Strong customer service skills with excellent interpersonal abilities.
- Outstanding communication and presentation skills.
- Proven experience in technical support, ideally with a background in sales.
- Ability to manage multiple conversations across different social media platforms
