Entreprise:
OUTSOURCIA
Secteur: call center / télévente
Taille: Plus de 500 employés
Secteur: call center / télévente
Taille: Plus de 500 employés
Le groupe Outsourcia est un opérateur spécialisé dans les métiers de l'outsourcing: gestion de la relation client à distance, multiservice, multilingue et multicanal (centres d'appels, gestion des e-mails, solutions de chats, télémarketing et relation client sur les réseaux sociaux), externalisation de métiers de Back Office (BPO), prestations digitales (développement d'applications spécifiques, web ou mobiles, communication digitale et Community Management) et études.
À ce jour, Outsourcia, emploie 3600 collaborateurs sur 12 sites de production en France, au Maroc, à Madagascar et en Tunisie et accompagne des clients de renom tels que : Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.
Le groupe Outsourcia accompagne au quotidien ses collaborateurs en se basant sur des valeurs motrices telles que la solidarité, l’engagement et l’intégrité…
Si vous aussi, vous partagez ces valeurs, n’attendez-plus et venez relever de nouveaux défis avec Outsourcia Tunisie (Ex PhoneAct) !
Description de l'annonce:
PhoneAct, a specialist in Offshore Customer Relationship Management, assists its clients in meeting their challenges by providing innovative, tailor-made and value-added customer experience management services.
PhoneAct is above all a human adventure that has grown to involve more than 850 employees…
Today, we are looking for new talent eager to take on the challenges of an ambitious organization that values people and places them at the center of its development.
PhoneAct is recruiting "Customer Service Support” (Phone channel support).
Your Main Mission:
- Delivering a positive customer experience while assisting customers with their inquiries,
- Handling customer issues and providing them with the relevant solutions,
- Ensuring a high level customer satisfaction.
What are we looking for?
Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their inquiries and concerns.
Successful candidates must provide:
- Fluent English (speaking and writing),
- B2 in French language (speaking and writing),
- Previous experience in a similar role,
- Flexibility to work in a changing shift module to meet the client’s needs,
- Passion for delivering exceptional customer service.
What we offer:
1 - Salary:
A fixed NET salary of 1000 TND for a 40-hours schedule per week.
2 - Insights:
- Monthly challenges Bonus,
- Onboarding bonus of 400 DT,
- Year-end bonus based on seniority,
- Sponsorship bonus.
3 - Benefits:
- When hired, sign a permanent contract (possibility of CIVP),
-Training and onboarding hours fully paid,
- Free consultation with the doctor of PhoneAct,
- Transportation provided,
- Voucher for meal,
- Group insurance,
- Credit arrangement with a Tunsian Bank.
