Détails de l'annonce
Publiée le:
22 mai 2022
Type de poste:
Lieu de travail:
Tunis, Tunisie
Entre 2 et 5 ans
Bac + 3
Plein temps
Français , Anglais
Secteur: call center / télévente
Taille: Plus de 500 employés


Nous assurons une gamme complète de services (Réception des appels) en langue Française, Italienne, Anglaise et Allemande pour le compte des clients internationaux à partir de nos deux sites en Tunisie et d'autres implantations européennes «near shore».

Tout au long de ces dernières années, Transcom a acquis une grande expertise  dans le cadre de ses partenariats avec des marques et entreprises leaders mondiaux dans divers secteurs d'activité:

Services financiers

Transcom gère la relation client pour l'un des principaux acteurs du marché du paiement en ligne.


Transcom assure le support du service clients de l'un des plus grands intervenants mondiaux dans le commerce et logistique par internet.

Voyages & Loisirs

Transcom gère les relations client de l'une des agences de voyages en ligne européennes les plus importantes.

Description de l'annonce:

The Operations Manager (OM) is responsible for the integral management of its business units, guaranteeing the attainment of the operating and business targets set and being a link between CSM/MCM and BMs when needed.

What's in it for you?

  • A great opportunity to build a strong career within Transcom
  • Interesting and competitive salary package with bonuses
  • Excessive training and workshops
  • A CDI contract
  • Work From Home option
  • Medical Insurance starting from your 1st training day (for you and your faimy members) : 5000 TND
  • Meals Vouchers starting from your 1st training day : 6 TND per day - After 03 months within Transcom , you will get 7 TND per day
  • Referral Bonus UP TO 500 TND
  • Guaranteed Transportation starting from your 1st training day
  • Important onboarding plan
  • A variety of social bonuses and partnerships programs as benefits for our employees

Join our Transcom family as an operations manager!

  • The OM is responsible for the daily contact and reporting to Clients.
  • The OM makes sure the quality of the services integrating the Client’s global activity and the correct execution of KPIs, acting as the main go-between of the operating services and the Client Organisation
  • Responsible for the operational management of the CRM/CMS services in line with the contractual and service level agreements set up with the assigned Client.


  • Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent higher qualification.
  • Knowledge of the Client Organisation product is an advantage.
  • Specific training and/or work experience in Contact Centre management, commercial strategies, and sales techniques is an advantage.
  • Office package (Word/Excel/PowerPoint): High level.

About Transcom

We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries. From reactive trouble-shooting to active solution-finding. It's what we call smarter people experiences.

We are the voice of our clients. We are Transcom.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #10 on their list of the Top 100 companies to watch for remote work in 2021.

We are passionate about people and look forward to meeting you!