Overview of Role:

The Merchandising Coordinator – ROW Vendors is responsible for supporting the Global Vendor Manager – ROW Vendors with the execution of all dropship product assortments to achieve category expansion and revenue growth goals. This role will partner closely with Merchandising, Merch Ops/PDM, Marketing, and Customer Care to setup products and execute against a shared plan. This role will also communicate with our internal Vendor Team and dropship partners on a regular basis to ensure vendor partners are fulfilling orders accurately and on-time.

Responsibilities: 

o Communicate with dropship partners on day-to-day basis

  -    Ensure changes to existing products are received in a timely manner

  -  Obtain product data for new products selected by merchants

  -  Stay on top of order fulfillment activity and regularly share feedback

  -    Request sales reports, quarterly trends, and updates

o  Ensure products are set-up accurately and on time

  -   Partner with Merch Ops and PDM teams to maintain product information in the Product Information Management (PIM) tool, ensuring SKUs reflect accurate information

  -  Ensure all active products are updated and new products are launched on time

  -   Submit requests to remove products that have been discontinued

  -   Perform regular site audits: check for correct name, copy, retail, images, cross-sell’s/up-sell’s, and page assignment

o  Serve as liaison between Merchandising, Vendor Operations, and AP teams

  -  Review dropship vendor Progress Reports for delayed, rejected, and cancelled orders, as well as refunds and replacements, for data mismatches

  - Troubleshoot data mismatches and work with dropship partner, Merch Ops, and PDM to update data as needed

  - Support Accounts Payable with invoice reconciliation

o   Support Merchandising Manager with development of vendor product strategy

  -  Monitor competitors to be aware of pricing, products, and promotions

  -  Stay on top of industry trends via competitive shopping, social media, search interest, blogs, etc.

  -  Maintain product assortment plan

  -  Prepare and circulate sales dashboards on monthly and quarterly basis

  - Participate in post quarter analysis and product rationalization exercises

o  Support master planning calendars, and manage deadlines and deliverables with internal and external partners

Requirements:

·  Bachelor’s degree/equivalent experience required

·  2 - 4 years relevant experience in e-commerce, merchandising, or marketing

·  Passionate about product with enthusiasm and a “can do” attitude

·  Team player, comfortable building effective relationships with business partners

·  Ability to communicate clearly, concisely, and professionally to both internal and external partners

·  Attention to detail, ability to follow direction, and patience for tasks repetitive in nature

·  Accountable, and able to quickly build trust and take on escalating levels of responsibility, as warranted

·  Strong organizational and time management skills

·  Flexibility to work in a fast paced, quickly changing environment with multiple priorities

·  Knowledge of Microsoft suite (Excel, PowerPoint, Word, and Outlook) – must be comfortable in working with spreadsheets with large amounts of data, comparing multiple spreadsheets, etc.

·  Problem solving skills a plus

·  Proficiency in English

National Pen’s personalized promotional products are created for and inspired by small businesses. With more than 50 years of experience and serving 22 countries worldwide, Pens.com provides personalized marketing solutions that help businesses connect with their customers through a personal brand experience. National Pen offers a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories, and operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.

National Pen is a Cimpress brand (Nasdaq: CMPR)