Détails de l'annonce
Référence:
165144
Publiée le:
20 septembre 2022
Type de poste:
CDI, ,, SIVP
Lieu de travail:
Ariana, Tunisie
Expérience:
Entre 1 et 2 ans
Étude:
Bac + 2
Rémunération proposée:
900 - 1100 DT / Mois
Disponibilité:
Plein temps
Langues:
Anglais
Entreprise:
PHONEACT
Secteur: call center / télévente
Taille: Plus de 500 employés

PhoneAct, spécialiste de la Gestion de la Relation Clients Offshore, aide ses clients à relever leurs défis en leur offrant des prestations de gestion de leur expérience-client, innovantes, sur-mesure et à forte valeur ajoutée.

Leader parmi les Outsourceurs Tunisiens, notre ambition est de devenir un Acteur Incontournable de la Gestion de la Relation Clients Offshore Francophone.

PhoneAct c’est avant tout une aventure humaine qui n’a cessé de grandir pour compter plus de 850 collaborateurs…

Aujourd'hui, nous sommes à la recherche de nouveaux talents prêts à relever les défis d’une entreprise ambitieuse qui place l'homme au cœur de son développement.


Description de l'annonce:

PhoneAct, a specialist in Offshore Customer Relationship Management, assists its clients in meeting their challenges by providing innovative, tailor-made and value-added customer experience management services.

PhoneAct is above all a human adventure that has grown to involve more than 850 employees…

Today, we are looking for new talent eager to take on the challenges of an ambitious organization that values people and places them at the center of its development.

PhoneAct is recruiting "Customer Service Support” (chat only).

 Your Main Missions:

- Delivering a positive customer experience while assisting users of the online sales platform (CHAT),

- Handling customer issues and providing them with the relevant solutions,

- Ensuring a high level of customer satisfaction.

 Who exactly are we looking for?

Above all, a cheerful, confident, and passionate Customer Service Support team eager to assist our clients with their account inquiries and concerns.

Successful candidates must provide:

- English fluency (writing and Comprehension),

- Previous customer services experience

- Passion for delivering exceptional customer service.

 What we offer:

1. Salary:

A fixed NET salary of 870 TND for a 40-hours scheme with 2 days of rest per week.

 2. Insights:

- Monthly challenges Bonus,

- Onboarding bonus of 400 DT,

- Year-end bonus based on seniority,

- Sponsorship bonus.

 3. Benefits:

- When hired, sign a permanent contract (possibility of CIVP),

-Ccompletely paid training,

- Free consultation with the doctor of PhoneAct,

- Transportation provided,

- Voucher for meal,

- Group insurance,

- Credit arrangement with a Tunsian Bank.