Job Title: Telesales Advisor – English speaker

Required Language: English

Report to: Contact Centre Supervisor

Location: Tunis

Overview of Role:

The Outbound Inside Sales Agent you will be required to sell a range of National Pen product to existing customers through outbound telephone calling. You will do this by contacting customers using a pre-loaded workflow. In doing so, you will provide our customers with an incredible service, whilst establishing long-term customer relationships.

What you will do:

•  Calling existing customers using preloaded workflow and generating increased sales

•  Manage a database of unassigned accounts with associated Sales Revenue and Key Performance targets

•  Ensure customer issues are dealt with in an efficient manner, informing the customer of any new products and maintaining the highest levels of customer care

•  Ensuring the order and customer details are correctly uploaded onto the system to ensure accuracy on all orders

•  Achieve weekly individual sales ,calls and revenue targets

•  Attend weekly team catch up meetings, brainstorm new ideas and sales techniques

•  Maintain up-to-date knowledge of our products and processes, which will be supported by on on-going training, support and coaching

•  Any other duties/projects as directed by Senior Management

What we need from you:

·  Fluent in English

·  Ideally a minimum of 1 year experience in sales environment with an understanding of the importance of building relationships with key decision makers

·  Passionate about delivering customer service and managing customer expectations

·  Excellent communication and negotiation skills

·  Have the ability to maintain professionalism under pressure and handle objections in an appropriate manner

·  An energetic, self-starter who excels in interpersonal skills, with a focus on listening and questioning skills

·  Strong experience in Microsoft Office, Excel and other systems

·  Highly organised with a strong attention to detail and ability to multitask

·  Self-motivated , goal oriented and results driven

·  Enjoy working in a team environment

What we offer you:

• Excellent salary - great work is rewarded!
• Paid holidays
• First day induction
• Paid training
• Continuous coaching and mentoring
• Career development program
• Vouchers
• Multicultural environment
• Amazing employee referral program so you can bring your friends
• Meal & voucher
• Insurance
• Transportation

About National Pen:

In business for over 50 years, National Pen is a world class provider of personalized marketing solutions. We offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. National Pen operates across 10 locations globally with facilities in Europe, North America, Africa, and Asia and employee over 3500 people through our multi-channel business.

In December 2016 National Pen Corporation was acquired by Cimpress N.V., a leader in mass customisation. Cimpress employs 10,000 people across 30 countries globally and offers a portfolio of more than 20 successful brands including Vistaprint, National Pen, Albelli, Drukwerkdeal, Pixaprinting, Exprint and WIRmachenDruck.