Description de l'annonce:

To provide Technical support to both internal and external employees, assisting them with Hardware and Software problems via phone, email or onsite. The role requires the individual to have the willingness to learn and want to aid in supporting all aspects of IT Support, assisting other IT Teams where required. 


Duties and Responsibilities 

The key responsibilities of the role include but are not exclusive to: 

Troubleshoot laptop/desktop and system problems, diagnose and solve hardware/software Incidents/problems 
Be the first point of call for all our users 
Escalating IT issue to the Service Desk Manager where necessary 
Incident and problem management 
Completing Internal user moves including phones 
Asset/Configuration Item Management 
Performing basic administrative support duties, as required, to meet specific operational objectives 
Setting up new users and disabling expired accounts in accordance with HR requirements 
Provide exceptional Service support to the business 
Provide solution(s)/work around(s) to incidents and Problems 
Contribute to polices, processes and procedures 
Performing miscellaneous job-related duties as assigned by the Service Desk Manager 
Install, maintain and support new applications 
Work to SLA thresholds for incident(s), request(s) and problem(s) 
Prioritising and managing several open cases and mini projects at one time 
Keep up to date with advancements in technology 
Review of services, application delivery, patching and Anti-Virus 
Work with a variety of business and technical teams to enhance service 
Systems monitoring. 
Supporting Users on both hardware and Software applications 
Administer Active Directory 
Supporting and Maintaining MS Server/Desktops and MS Exchange