Détails de l'annonce
Publiée le:
16 septembre 2021
Type de poste:
Lieu de travail:
Ariana Ville, Ariana, Tunisie
Moins d'un an
Plein temps
Secteur: call center / télévente
Taille: Plus de 500 employés

   Convergys leader mondial de la gestion de la relation client avec plus de 130 000 collaborateurs parlant 58 langues dans 150 sites à travers 33 pays. Présent en Tunisie depuis 2004 et employant actuellement plus de 2000 collaborateurs sur 2 sites : Les Berges du Lac et la Charguia 2

Description de l'annonce:

  • Provide second line phone/email consultation to independently debug complex security/network problems.
  • Interface with Engineering and assist the customer with testing or troubleshooting.
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
  • Assist in developing on-going training programs for the department.
  • Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
  • Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
  • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
  • Other duties as assigned
  • Excellent level in English (C1 level)
  • Our lines cover the US market. We are open 4:00pm-1:00am local Bulgarian time, Monday to Friday.

What do you get from us?

 Competitive Salary

  • Relocation package
  • Additional pay for night shifts
  • Virtual training and Work from Home options
  • A bright, modern and exciting place to work, with excellent staff facilities
  • Medical plan fully covered by the company
  • Transportation allowance and Life insurance
  • Various career development opportunities
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events