Secteur: call center / télévente
Taille: Plus de 500 employés
Convergys leader mondial de la gestion de la relation client avec plus de 130 000 collaborateurs parlant 58 langues dans 150 sites à travers 33 pays. Présent en Tunisie depuis 2004 et employant actuellement plus de 2000 collaborateurs sur 2 sites : Les Berges du Lac et la Charguia 2
Description de l'annonce:
- Provide second line phone/email consultation to independently debug complex security/network problems.
- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned
- Excellent level in English (C1 level)
- Our lines cover the US market. We are open 4:00pm-1:00am local Bulgarian time, Monday to Friday.
What do you get from us?
- Relocation package
- Additional pay for night shifts
- Virtual training and Work from Home options
- A bright, modern and exciting place to work, with excellent staff facilities
- Medical plan fully covered by the company
- Transportation allowance and Life insurance
- Various career development opportunities
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events