Secteur: commerce / vente / distribution
Taille: Entre 20 et 100 employés
Description de l'annonce:
We are looking an after-sales services Supervisor
Main Responsibilities :
- Oversee all after-sales services provided to clients to ensure customer satisfaction
- Assist clients in resolving issues and complaints concerning purchased products
- Maintain contact with clients to obtain customer feedback regarding product quality
- Build and establish good work relationship with partners and clients to facilitate product assistance
- Negotiate with partners and clients to establish contract details and attain profit margin and monitor it.
- Organize promotional and marketing campaigns to create awareness and product publicity
- Supervise the operations of after sales teams to ensure set targets are met
- Develop and implement after-sales strategies
- Coordinate with other sales departments to discuss business plans
- Develop and optimize support and service processes, tools, and systems
- Provide periodic reports to head of BU on all after sales activities
- Ensure compliance with company policies when carrying out job duties.
- Bachelor’s degree in technical fields, sales or relevant field of study
- Over 2 years of relevant experience in customer services and after-sales in mobile and smartphone fields
- Strong network in mobile and smartphone fields
- Excellent verbal and written communication skills in English.
- Advanced knowledge on MS Office Programs and other softwares (IT drive)
- Strong communication and analytical skills with professional attitude
- Young (maximum 35 years of age) and highly motivated to integrate a young and dynamic team.
Interested candidates must apply with an english resume
Gross salary range : 1800 TND - 2000TND