Entreprise:
Description de l'annonce:
You will use your technical expertise to provide solutions to complex support issues in their specific knowledge areas. You will be engaged when a relevant elevation trigger, documented in the Elevation Process, has been met (eg a complex case not solvable by the Contact Centre, two failed on-site visits, customer/Partner request ). Also, you will manage GBU elevation process for technical issues, focusing on rapid turn-around-time.
A First Level University degree or equivalent working experience with1-3 years’ experience in relevant technologies and customer environments.
