Détails de l'annonce
Publiée le:
27 avril 2021
Type de poste:
Lieu de travail:
Tunis, Tunisie
Entre 5 et 10 ans
Bac + 3
Plein temps
Anglais , Italien
Secteur: communication / publicité / média
Taille: Entre 200 et 500 employés
Description de l'annonce:

We are looking for a IT Senior Helpdesk Service Support  :

This is a great opportunity to work in a fast-paced innovative environment and grow top-class IT Support and Customer Service skills.

 Main functions

  • Investigate and resolve end-user issues
  • Complete the onboarding process for new hires. Register new hires in Active Directory, grant them access rights, install and configure security and collaboration tools
  • Investigate and resolve network connection issues as well as hardware and software configuration/ deployment issues
  • Prioritize urgent issues and escalate them to the relevant teams
  • Work collaboratively with other teams to implement and maintain IT procedures and guidelines (including IT security policies)
  • Promote awareness and ensure compliance of IT procedures and guidelines within the Helpdesk team
  • Install/deploy hardware and software where necessary
  • Manage Window/Mac /Linux /Androiddevices
  • Manage voice, telecommunication and printing devices
  • Manage and inventorize software licenses
  • Maintain positive relationships with external vendors
  • Provide remote /onsite support when necessary
  • Ticket management
  • Asset management & Data Entry
  • At least 3-year experience working in a IT Support/ Helpdesk organization (previous experience working for a e-commerce company is considered a plus)
  • Able to communicate effectively with technical and non-technical audiences
  • Strong customer orientation skills
  • Strong troubleshooting and problem-solvingskills
  • Advanced knowledge of the most common hardwareand software tools/ products/ solutions used by large enterprises. This includes (but is not limited to) Active Directory and Microsoft O365
  • Previous experience working with a ticketing system such as Jira, Zendesk, ManageEngine or similar
  • Able to support a medium-large business community (200+ users)
  • Able to create IT process and support documentation
  • Must be a team player
  • Fluent in English