Investigate and resolve end-user issues
Complete the onboarding process for new hires. Register new hires in Active Directory, grant them access rights, install and configure security and collaboration tools
Investigate and resolve network connection issues as well as hardware and software configuration/ deployment issues
Prioritize urgent issues and escalate them to the relevant teams
Work collaboratively with other teams to implement and maintain IT procedures and guidelines (including IT security policies)
Promote awareness and ensure compliance of IT procedures and guidelines within the Helpdesk team
Install/deploy hardware and software where necessary
Manage Window/Mac /Linux /Androiddevices
Manage voice, telecommunication and printing devices
Manage and inventorize software licenses
Maintain positive relationships with external vendors
Provide remote /onsite support when necessary
Ticket management
Asset management & Data Entry

Requirements:

At least 3-year experience working in a IT Support/ Helpdesk organization (previous experience working for a e-commerce company is considered a plus)
Able to communicate effectively with technical and non-technical audiences
Strong customer orientation skills
Strong troubleshooting and problem-solvingskills
Advanced knowledge of the most common hardwareand software tools/ products/ solutions used by large enterprises. This includes (but is not limited to) Active Directory and Microsoft O365
Previous experience working with a ticketing system such as Jira, Zendesk, ManageEngine or similar
Able to support a medium-large business community (200+ users)
Able to create IT process and support documentation
Must be a team player
Fluent in English

Imprimer