Secteur: call center / télévente
Taille: Entre 20 et 100 employés
Description de l'annonce:
In order to strengthen our Help-Desk team, we are looking for a technical support specialist.
The job requires a good level of English (writing and speaking).
The project we are working on is a 24/7 project, candidates must be flexible and available to adapt to turning shifts (morning-afternoon-night).
We are seeking candidates with excellent interpersonal skills, willing to learn, improve themselves, and work both as a part of the team and as an individual.
- A competitive salary.
- An including atmosphere that will let you grow both on the professional and human side.
- Ongoing training and learning opportunities.
- Internal break/lunch areas are available for the team.
REQUIREMENTS & SKILLS
- Knowledge of database management, API and Back-end operations
- Basic knowledge of email activities
- The ability to troubleshoot and manage simple software
- A technical and logical thought process
- A problem-solving attitude
- Mongodb/Robot 3T scripting
- Postman/Open API (REST)
- CRM (e.g. Servicenow) & ticketing system
- Customer service experience
- Swift, C, C++ and iOS environment