Détails de l'annonce
Référence:
125736
Publiée le:
27 novembre 2020
Type de poste:
CDI
Lieu de travail:
Tunis, Tunisie
Expérience:
Entre 2 et 5 ans
Étude:
Bac + 4
Disponibilité:
Plein temps
Langues:
Français , Anglais
Entreprise:
NEW ACCESS
Secteur: banque / finance / assurances
Taille: Entre 20 et 100 employés

New Access provides agile and scalable Front-to-Back software solutions designed to meet the specific requirements of the private banking and wealth management industries. Evolving in a complex and changing regulatory environment New Access’ solutions help bankers to connect conveniently and efficiently with their clients thanks to new digital channels.

Our offer covers the full client relationship lifecycle from account opening, through client data and document management to the management of their portfolios:

Onboarding and Client Relationship Management (CRM), secure Electronic Document Management System (EDMS) with LOGICAL ACCESS®, Portfolio and Order Management (PMS/OMS) with EQUALIZER®, Client Data Management with CIM and a comprehensive Core Banking solution with APSYS.

New Access’ Front-End solution BANKER’S FRONT integrates in one 360° view all information linked to the client including: onboarding processes, documents, portfolios, and client data.

New Access provides professional and personalized Managed Services, which involves operating or running IT systems as well as application management services for its clients.

With headquarters in Geneva, New Access already installed its solutions in over 180 sites in 19 countries.

Description de l'annonce:

We are looking for a Client Support Specialist who is passionate by Support activities and would like to have a career in an international company, in the Private Banking domain, within an exciting environment

The candidate will integrate a cross-functional support team split between Switzerland and Tunisia, and will contribute to the creation of positive customer experience by providing support services (Tier 1 and Tier 2) on our banking products, ranging from Front-Office to Back-Office.

The candidate will have as main responsibilities, to

  • Handle client service or support related incoming requests

  • Ensure that all client issues are tracked and resolved in a timely manner

  • Ensure customer satisfaction by responding promptly to customer inquiries.

  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.

Requirements/Skills:

  • A past experience - of at least 2 years - on client support activities
  • Customer-service oriented
  • Ability to stay calm when customers are stressed or upset.
  • Excellent communication skills and ability to maintain high customer service and satisfaction
  • Ability to apply logical principles and analytical thinking to solve practical problems

  • Strong interpersonal skills, and ability to collaborate with others

  • Detail-oriented with good organizational skills
  • Good written and oral English level

  • Good knowledge of Finance and Banking domain.

  • Good knowledge of Oracle RDBMS and SQL is a plus