Entreprise:
Description de l'annonce:
HR House International is recruiting for one of her client an international Customer Care Management Company:
Team Leader Multilanguage (H/F)
Missions:
- Preside the hall and assist the operators
- Manage operational briefings and updates on the specific campaign
- Provide initial training and updating on products, services and applications
- Suggest changes to be applied to the operational processes and for the development of the necessary supports
- Verify the knowledge acquired by individual operators
Profile:
- You have a degree in IT engineering or equivalent
- You have good knowledge and use of the main MS Office applications (word, excel) and e-mail
- You are fluent in French and English language (written and spoken)
Skills :
- Excellent leadership and interpersonal skills
- Excellent verbal and written communication skills
- Good organizational and time management skills