Détails de l'annonce
Publiée le:
12 octobre 2020
Type de poste:
Lieu de travail:
Tunis, Tunisie
Entre 2 et 5 ans
Bac + 5
Plein temps
Arabe , Français , Anglais
Secteur: recrutement / ressources humaines
Taille: Entre 20 et 100 employés

Acteur global en ressources humaines: recrutement, intérim, formation et conseil RH.

Description de l'annonce:

Crit is looking for a Customer Operation Analyst ​for a multinational pharmaceutical company.

Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Customer Service, Planning, Warehousing & Distribution, Finance). The role should ensure optimization of operational flows, performance measurement processes and results while supporting business service agreements



  • Manage order from receipt to delivery with the different stakeholders, Product Planner, Finance, Logistic
  • Provide weekly accurate feedback on the Order Book with expected shipment date and related comments
  • Ensure delivery on time by following closely products productions with dedicated planners
  • Identify process gaps & solutions to enhance results.
  • Identify Action Items to improve monthly indicators.
  • Maintain and monitor customer collaboration activities / collaborative forecast.
  • Ensure Export Documentation sent on time to customers

Customer Service Activities
  • Act as primary contact to customers.
  • Responsible for order processing
  • Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements.
  • Organize Inspection of the shipment when required (Letter of Credit) and follow up on the Inspection Certificate
  • Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy.
  • Check all orders related data (codes, prices, order status reports...).
  • Maintain Customer related data in the appropriate systems.
  • Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines
  • Adjustment and maintenance of prices in the system.
  • Handle import & export shipments and inventory.
  • Collaborate with the central team and monitor the shipping details.
  • Generate monthly sales report.
  • Complete the weekly Operational Report with indication of each line for all open orders as well as indicating reasons for the BO and Get Well Dates
  • Complete the Monthly Order Fulfillment Report and identify rooms for improvements
Support Activities
  • Data Integrity: check and correct data accuracy issues with regard to master files.
  • Code creation proposal and follow up with Manufacturing, RA, Finance and Business
  • Support daily customer service processes (control of consignment, backorders, low cover) 
  • Support Product Conversions: Ensure new forecasting & order management processes in place as conversions take place and monitor plan locally
  • Full participation and support of Supply Chain Planning projects
  • Follow-up releases and labeling priorities with QC
  • Maintain country profile / SLA for the country

Education / Experience

- Recently graduated :BA or BS Degree in business, Master in Supply chain or other technical discipline

- Languages: Proficiency in English, French and Arabic. 

Skills : 

  • Strong analytical and process improvement skills
  • Proficient in use of Microsoft Office package tools
  • Superior communication and interpersonal skills
  • Experience with forecasting methodology and supply chain concepts and an understanding of their inter-relationship with finance and operations.
  • Experienced in ERP
  • Familiar with Credit letter