Secteur: banque / finance / assurances
Taille: Entre 20 et 100 employés
MSH INTERNATIONAL is a leading worldwide provider of Healthcare insurance solutions with offices located in strategic places around the world including Calgary, Paris, Shanghai and Dubai. We are a subsidiary of SIACI SAINT HONORE.
SIACI SAINT HONORE is one of the European leading providers of brokerage and consulting services in the insurance market. SIACI SAINT HONORE designs and develops customized solutions for its corporate clients.We are focused on providing high quality services that meet the needs of our large and diverse global client base. We recognize the importance of our human resources to achieve these goals.
Description de l'annonce:
MSH INTERNATIONAL is a leading worldwide provider of Healthcare insurance solutions, a subsidiary of SIACI SAINT HONORE group with 5 regional head offices in Calgary, Paris, Dubai, Shanghai and Tunis and currently looking for:
Customer Care Administrator-German speaker
You will be responsible for:
Assessing the customers’ issues and recommending valid solutions.
Attending all customer care requests and dispatching to appropriate department.
Responding to emails and insured queries directly from the generic mail boxes.
Handling complaints and escalations and communicating with managers once needed
Following up on any customer issues requiring additional research
1- Minimum 1 year experience in a similar environment is desired
2- Diploma or Bachelor’s degree in a related field is preferred
3- Proficiency in German language with French and English
4- Microsoft office knowledge is a must
5- Excellent written verbal and communication skills
6- Ability to multi-task, prioritize and adapt to various situations
7- Strong organizational and customer service skills