Description de l'annonce:

Created in 2013, EasyMovie allows companies to change the way they communicate, from text to video. Our technology is made up of a SaaS platform and a mobile app to guarantee technical, editorial and graphic unity on a very large scale:

·  A SaaS platform that allows administrators to centralize user management, validation workflows, storyboards, graphic templates

·  A mobile app that allows video creation to be decentralized by allowing any employee to make a professional video in 15 minutes

Our technology is aimed at large groups (including Airbus, AXA, BNP, Salesforce or L'Oréal for example), one of the main challenges of which is the efficiency of knowledge sharing between employees. There are many use cases: employer brand, recruitment, training, internal communication, sales enablement, or marketing...

Today, we are close to 130 employees spread across Paris, New York and Tunis and work with more than 350 large groups.

You will be responsible for answering questions from our customers in the American market. More precisely your mission will consist in:

❖  Respond to requests from our customers

·  Interact with them by phone, email, etc.

·  Provide them with explanations on the use of our products in the event of misunderstanding

·  Gather information and do live tests with them in case of technical problems

·  Ensuring follow-up and communication with them in the event of technical problems to be resolved at the higher level

❖  Be the “voice of the customer” within EasyMovie

·  Report technical problems internally for resolution

·  Inform and know how to categorize each customer interaction in our tools to aggregate and analyze customer requests

·  Be proactive in improving our products

❖  Accounts and templates setup

·  Managing accounts settings

·  Managing users profiles, defining permissions and appropriate processes

·  Creating templates and storyboards depending on the clients need

❏  You have at least 3 years of experience as a Customer Service Manager, ideally in an international company

❏  You have an excellent relationship with a real listening skills and oral fluency

❏  You like to work in a team

❏  You know and like to manage many subjects simultaneously by prioritizing

❏  You are agile and enjoy working in a rapidly changing environment (product, working methods, etc.)

❏  You speak French and English fluently (Spanish, German and / or Italian would be a plus)

❏  You agree to work shift schedules (3 p.m.-12 a.m.)

●  Modern offices in the heart of Tunis

●  A multicultural and growing team

●  Attractive remuneration (depending on profile)

●  Restaurant vouchers

●  Attractive health insurance

●  Clear, rapid and varied development possibilities