Description de l'annonce:

Your CV must be in English & you must have a good level in english communication

Description

You will support the business by evaluating user’s problems, analysing their needs and creating robust IT solutions to support delivery of the business’s growth plans within the framework of the global IT strategy.

You will install, maintain up-grade and continuously improve the operating environment, maintain the on-going reliability, performance and support of the IT applications and infrastructure responding to incidents and business as usual problems, as they arise, in a professional and time-critical manner.

You will also be expected to install, configure and perform testing of Servers, PCs, Laptops, OS, networks and related utilities and hardware.

Key Accountabilities

• Maintain, monitor, and support the infrastructure environment and facilities.
• Diagnose and resolve complex hardware, software and connectivity problems.
• to respond to 1st 2nd line Help Desk calls and planned work requests, assisting in such items through to resolution or escalating them to another member of the IT team.
• Provide technical guidance to colleagues within the Company.
• Maintain structured cabling systems, WAN, LAN, Mobile, Wireless Networks and local internet, remote access, VPNs and connectivity protocol.
• Troubleshoot basic issues/problems, e.g. Account lockouts, file share access.
• Hardware roll-out – provisioning of PC’s, Laptops, Mobile and Landline Phones.