IT Helpdesk Manager

𝐒𝐮𝐦𝐢𝐭𝐨𝐦𝐨 𝐄𝐥𝐞𝐜𝐭𝐫𝐢𝐜 𝐁𝐨𝐫𝐝𝐧𝐞𝐭𝐳𝐞 is part of Sumitomo Electric Industries, whose roots go back more than 400 years. The group comprises approximately 39 branches and subsidiaries in different sectors and in 14 countries around the world.

𝐒𝐄𝐁𝐍.𝐓𝐍𝟐 is a subsidiary of the Sumitomo Bordnedze group, specializing in the manufacture of electrical harnesses for the automotive industry, exclusively for the Volkswagen group.

The IT Manager’s role is to ensure the streamlined operation of the organizational unit in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with other IT Managers and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices.

The principal mission of the Service Center Field Support is to “keep the systems running” and be the single point of contact to all end-users community.
The Service Center Field Support is responsible for:
1. The first level support of all IT Systems in use on every location. This includes IT Systems coming from all Competence Centers – not only CC Infrastructure. First level support definition come from the corresponding service owner.
2. Every local Field Support organizational unit is responsible for the whole service life-cycle of their PLS system – if exists and other local non-standard IT Systems.
3. Single-point of contact for the local customers / users service requests, other external SEBN guests and external guests and redirecting the request to the corresponding IT organizational unit.
4. Asset management process in the standard system
5. Maintaining local facilities based on IT SEBN Standards.
6. Disaster recovery procedures execution
7. Respect the agreed SLAs.
8. Implementation of IT SEBN Security policies
9. Give access to users to the systems.


Profile:

• University degree or college degree in the field of computer science, information systems, or business administration.
• ITIL Master Certification recommended.
• ITIL MALC Certification Mandatory.
• 7 years experience working in IT operations and 5 years managing and/or directing an IT operation.
• Common European Framework of Reference for Languages: Understanding B2 – Speaking B2 –Writing B2. Additional language skills recommended.