Operations Manager (OM)

Cpl jobs is recruiting on behalf of his client;
Operations Manager (OM)

Missions: The Operations Manager (OM) is responsible for the integral management of its business units, guaranteeing the attainment of the operating and business targets set and being a link between CSM/MCM and BMs when needed. The OM is responsible for the daily contact and reporting to Clients. The OM has the P&L responsibility for the service lines that he/she is managing. He/she must achieve the profitability levels set in the annual budget, through effective leadership, and by satisfying the work teams. The OM makes sure the quality of the services integrating the Client’s global activity and the correct execution of KPIs, acting as the main go-between of the operating services and the Client Organisation. 

Profile required:

Professional qualifications/Specific knowledge :
Minimum studies: University diploma or degree (Business Administration and Management, Economics or similar) or equivalent higher qualification.
Knowledge of the Client Organisation product is an advantage.
Specific training and/or work experience in Contact Centre management, commercial strategies and sales techniques is an advantage.