Security and Network Support Engineer
Détails de l'annonce
Référence
141063
Date de publication
26 septembre 2021
Type de contrat
CDILieu de travail
Ariana Ville, Ariana, Tunisie
Expérience requise
Moins d'un an
Niveau d'études
Bac
Disponibilité
Plein temps
Langues
Anglais
Mobilité
Internationale
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Entreprise
CONCENTRIX
Secteur: call center / télévente
Taille: Plus de 500 employés
Concentrix leader mondial de la gestion de la relation client avec plus de 130 000 collaborateurs parlant 58 langues dans 150 sites à travers 33 pays. Présent en Tunisie depuis 2004 et employant actuellement plus de 2000 collaborateurs sur notre site : la Charguia 2
Description de l'annonce
- Provide second line phone/email consultation to independently debug complex security/network problems.
- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned
- Excellent level in English (C1 level)
- Our lines cover the US market. We are open 4:00pm-1:00am local Bulgarian time, Monday to Friday.
What do you get from us?
Competitive Salary
- Relocation package
- Additional pay for night shifts
- Virtual training and Work from Home options
- A bright, modern and exciting place to work, with excellent staff facilities
- Medical plan fully covered by the company
- Transportation allowance and Life insurance
- Various career development opportunities
- Annual reward and recognition events
- Holiday pay
- Team and Concentrix events
