Entreprise:
VOICECOM
Secteur: call center / télévente
Taille: Entre 200 et 500 employés
Secteur: call center / télévente
Taille: Entre 200 et 500 employés
Depuis plus de 10 ans, le groupe Voicecom Group n’a cessé de croître, pour devenir l’un des leaders de la gestion omnicanale de l’Expérience Client externalisée.
Notre forte croissance est le fruit d’une stratégie visant à nous positionner comme des créateurs de valeurs pour nos clients.
Notre expertise en relation clients, notre infrastructure technique à la pointe de la technologie et nos 500 collaborateurs qualifiés et multilingues, permettent de respecter les engagements quantitatifs et qualitatifs et le retour sur investissement de nos clients les plus exigeants.
Notre objectif majeur est le développement commercial à l’échelle mondiale d’où une forte présence internationale couvrant plus de 30 pays de différents continents : Europe, Asie et Afrique.
Description de l'annonce:
Voicecom is an experienced e-commerce solution provider specialized in helping brands to partner with online marketplaces. Our team brings over 12 years of multichannel experience. For our modern and comfortable office in Tunisia, we are looking for System Support Specialist.
For our office in Tunis, we are looking for a System Support Specialist.
Main Responsibilities and Tasks:
• Ability and desire to provide excellent service to internal and external customers.
• Excellent written grammar and spelling skills in English for both e-mail and online interactive chat
• Experience troubleshooting basic network issues
• Strong communication, interpersonal, and analytical skills
• Ability to work responsibly with minimal supervision
Desired Skills (not required, but will put you higher on the list)
• Existing experience providing technical support to E-commerce sellers
• College/University degree in a Mathematics or Business Process related field
• Good familiarity with Microsoft Excel
• College/University degree
• Keen attention to detail
• Excellent troubleshooting and diagnostic skills
• Ability to multitask and properly prioritize in a fast paced environment
• Ability to communicate a technical solution in a non-technical way
• Ability to learn independently
We Offer:
• A great professional experience in a fast-paced sector;
• Ongoing training;
• Young and friendly team to work with;
• Opportunity for a further professional development;
• English-speaking environment.
You will be supporting clients in the US so your hours of work will reflect their holidays and business hours.
When fully trained this will be 2.pm to 11.pm in the morning. Training may be out of these hours.
If these describe you and you believe to be the ideal match for the position,
Please send us your actual CV in English and a short motivation letter.
