Description de l'annonce:

Who we are

Jumia was founded in 2012 on the basis of a very strong belief: Internet can improve people’s lives in

Africa. Observing the challenges that people face every day (poor infrastructures, heavy traffic, limited

choice, limited information, expensive products and services just to name a few), we see a huge

opportunity to leverage Internet and use it to connect people and provide them with a solution to fulfill

their daily needs. Therefore, we embarked on the journey to build a company that has a very simple

mission: expand your horizons.

Today Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 20

African countries and huge successes such as Jumia Mall, Jumia Travel, Jumia Food, Jumia Deals, etc.. It

is led by top talented leaders offering a great mix of local and international talents.

Jumia’s Marketing team builds on its expertise to create engagement, sales and loyalty across all of our

platforms and the numerous marketing channels we are pioneering into for Africa : digital marketing,

branding & offline, PR & Communications, partnerships as well as unconventional sales channels.

Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant

and booming environment. Its economic growth has enabled innovative businesses to flourish and this is

where AIG steps in.

We want to create a well-balanced team of talented, truly dynamic and highly motivated leaders with a

passion for emerging markets and Africa. We are currently looking for outstanding candidates interested

in entrepreneurship and web businesses.

About the CRM Manager - Jumia Tunisia position

The CRM channel is at the cornerstone of Jumia marketing strategy with a strong objective to grow

unpaid channels much faster than paid channels, as well as achieving more relevance and

personalization through automation.

As CRM Manager, you will own the responsibility of all communication towards potential and registered

consumers of Jumia Tunisia with the objective of delivering a seamless customer experience.

You have a pioneer mindset, you are ambitious, hardworking and have a deep rooted understanding of

CRM strategy and execution. You strongly believe in constantly testing new ideas, to innovate and

optimize. You are flexible and forward thinking who easily connect with new people.

In particular you will,

● Ensure the perfect execution of the weekly promotional plan in compliance with existing

processes

● Work closely with the local teams to ensure that customer communication strategy meets

requirements

● Monitor and report the channel performance to Head of CRM

● Ensure the good implementation of CRM projects defined by Head of CRM

● Put in place efficient processes to maximize ROI

● Co-lead A/B testing

● Improve and optimize cross-channel communication

Who we are looking for

Profile required

● Degree in Business, Marketing or related field

● Excellent communication skills both verbal and written in French and English

● 1 to 3 years’ experience with a solid foundation in Digital or CRM

● Advanced level of computer literacy in Microsoft packages, HTML & SQL

● Fast learner, accurate, systematic and methodical

● Ability to organize and prioritize tasks

● Self-motivated and driven

Starting Date: ASAP