Description de l'annonce:

Company Description

ReBootKamp (RBK) career accelerator and immersive learning academy focused on empowering vulnerable youth with 21^st century skills.

RBK's training produces market-ready, full-stack Software Engineers with core skill-sets demanded by industry. RBK also produces exceptional human beings committed to using their skills to increase the sum total of good juju in the world.

Employees enjoy a fun, collegial startup environment genuinely committed to employee health and wellness, and filled with talented, hard-working and fun people. You will be surrounded by friendly, brilliant, and mission-driven professionals who work hard to provide the best student experience of its kind in the world.

Job Description

We are looking for an energetic and organized self-starter who can be the front-line advocate for our students and help coordinate all aspects of their RBK experience.

Our students come from diverse backgrounds. Critical to our students’ success is that they are safe and have a feeling of happiness and belonging while learning at RBK. The Student Experience Coordinator ultimately works to ensure ALL students have a 5 star experience during their tenure.

Responsibilities

·  Primary point of contact for students, potentially many students at one time

·  Accountable for keeping the classroom running smoothly

·  Facilitate large and small group discussions

·  Contribute to a great student experience by creating a welcoming space and environment that's easy to navigate

·  Greeting and helping students / guests when they enter the premises

·  Shepherding students through the process of discovery

·  Motivation and engagement – personal coach

·  Maintain arousal levels

·  Process student requests in a professional, timely and fair manner

·  Triage requests and suggestions

·  Escalate severe cases to Program Manager

·  Schedule and coordinate all daily classroom activities. Disseminate daily and weekly schedules.

·  Broadcast announcements including special events or opportunities including birthdays, VIP visits, media visits

·  Enforce schedule

·  Enforce the student code of conduct

·  Enforce English-only speech

·  Enforce hygiene

·  Coordinate remediation and student feedback sessions

·  Maintain tardiness logs

·  Issue warnings

·  Bell ringing – pair learning switch-up

·  Monitor and track student and group emotional health and stress levels

·  Populate and update Daily Metrics sheets

·  Document daily activities, issues & processes

·  Work with the instructional team to set student expectations

·  Set mood in the training lab – control atmospherics such as music or white noise and fine tuning the physical and psychological environment to maximize learning

·  Control temperature and ventilation

·  Supply training aids to students (markers, tissues, whiteboards etc.)

·  Coordinating the career talks and the guest speaker series

·  Coordinate special events such as graduation day and career fair

·  Coordinate activities during unplugging hour

·  Coordinate industry partner lightning talks

·  Coordinate creative speaker series

·  Coordinate weekly social nights

·  Coordinate transportation and housing

·  Administer and track student surveys. Enforce as required

·  Design systems to streamline and automate routine tasks

·  Ordering/purchasing supplies and updating inventory

·  Support the Phase 3 Outcomes Team as required

Qualifications

·  Strong English ability (CEFR - C1, TOEFL - 95, IELTS - 7)

·  High social and emotional intelligence

·  High situational awareness

·  Rationally compassionate

·  Level-headed

·  Thick skin (not easily offended)

·  1-3 years work experience (preference for experience in higher education, HR, recruiting, community development, or customer service role)

·  Excellent organizational and time management skills

·  High degree of digital literacy including spreadsheets. Google search term and social media savvy

·  A data-driven decision maker and executor who is action-oriented while being detailed, analytical and methodical. Ability to read, interpret and create heat maps and data visualizations

·  High energy and “can-do” attitude

·  Good poker face

·  Strong verbal and written communication skills. Great listener!

·  Ability to monitor student progress and remove educational roadblocks

·  Passion for education and service

·  Skilled at motivating people

·  Good understanding of human psychology and Arab mindset

·  Cultural and religious sensitivity

·  Can-do attitude and a sense of humor

·  Able to administer discipline fairly and impartially

·  Charismatic

·  Keen interpersonal skills: you’re able to support students working in an intensive environment

·  Sharp organizational awareness: you understand cooperating divisions/roles in the company

·  Excitement about the prospect of helping our team educate the next generation of software engineers

·  Detail-oriented and systematic with strong data analysis and data organization skills using spreadsheets

Bonus:

·  Prior experience teaching, coaching, group facilitating a plus

·  Project management OR programming experience