Description de l'annonce:

Description

Position Summary

IT assistant support will be part of a team responsible for providing virtual and on-site support for workplace devices software and processes for end-users working globally. Takes full responsibility for the timely completion of IT problem resolution with a wide-variety of clients, including senior-level associates.

Essential Duties

• Provides virtual and in-person high touch support to executives and various customer personas, which allows for end users to receive dedicated support for any IT issue that may occur and promised ultimate ownership and resolution.
• Coordinates with various support suppliers and internal IT services for assisting with the installation, configuration, troubleshooting, repair, and testing for site infrastructure equipment, including; network, desktop/laptop, servers, printers and other peripherals. Provide ultimate ownership and delivery assurance.
• Provide reporting/follow up process for action task’s with End user using Microsoft tools.
• Successfully develops and maintains highly effective and productive virtual relationships with both vendors and end-users.
• Assists with writing procedures, documenting activities, and trouble-shooting problems.
• Interfaces with customers to troubleshoot problems, gather information, provide guidance and coordinate activities.
• Balances multiple priorities and be able to adjust to changing work demands and shifting focus.
• Serves as escalation contact for major incidents and provide on-call support.

Qualifications & Experience

• 3+ years providing “hands-on” infrastructure support, including; network, servers, desktops and related peripherals (Level 2 support). Prior experience providing executive support required.
• Experience supporting and collaborating with VIPs, Executives, or other enterprise end-users.
• Established laptop hardware repair experience.
• Must have strong experience with Microsoft excel and other Microsoft collaboration tools.
• Must have excellent customer service and interpersonal skills; must have excellent communications skills, both verbal and written.
• Strong understanding of timelines, milestones, and deliverable due dates.
• Strong documentation and process skills required.
• Must be proactive in taking ownership for tasks and managing them through completion with little direction, with knowing when to ask for help and escalating issues.
• Participating in erp project migration to Sap will be highly recommended.

Language :

• English : strong
• French :  good