Description de l'annonce:

                    UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR)

                                              EXTERNAL VACANCY ANNOUNCEMENT

                                                          Vacancy Notice No. 66

Operational Context

Under the overall supervision of the ICT Officer, the ICT Associate provides reliable and timely ICT services on the application and infrastructure of UNHCR standard ICT services in the Area of Responsibility (AoR). S/he receives technical guidance from Senior Regional ICT Officer or ICT Officer responsible for the Telecom/IT infrastructure in the region in which the field or emergency operation exists. In offices where there is no (Regional) ICT Officer, direct supervision may be exercised by the (Snr) Admin Officer as applicable in the duty station.

Functional Statement:

Accountability

• UNHCR Country offices in the AoR have modern and cost-effective ICT systems.

• UNHCR ICT equipment and data are protected.

Responsibility

• Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.

• In consultation with the Senior Regional ICT officer, establish the ICT requirements in field operations, taking into account the overall IT and Telecom strategy of the region, the operational needs and the security constraints.

• Install and configure the most appropriate type of UNHCR IT and Telecommunications systems (HF, VHF, UHF, Microwave Links, Telephony, and satellite systems) to meet the field and emergency operations immediate ICT needs.

• Ensure that the equipment under his/her responsibility is in good working condition, by inspecting regularly the hardware and installations. If required, arrange promptly repairs or replacement as necessary according to established procedures.

• Maintain records of the installations and repairs/replacements done and keep the Regional ICT officer fully informed on the status of the equipment.

• Provide each office, where equipment is installed, with full information for their asset management records.

• If applicable, keep a proper inventory level of all sites spares and return spare parts for repair/replacement.

• Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane, etc. to prevent faults occurring.

• Add or remove users from the Network.

• Assist in the maintenance of accurate records of users and usage of the Network.

• Carry out minor hardware maintenance.

• Provide Technical Briefing/Training on the equipment to local ICT resources and users, including IPs, ensuring that they are able to maintain/use the equipment.

• Assist in the development and configuration of IT and Telecom Equipment/Kits used in field operations and emergencies.

• Perform other related duties as required.

  Authority

• Decide on appropriate resolution to incidents / problems.

• Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.

Essential Minimum Qualifications and Experience:

• Completion of Secondary School or equivalent technical school with formal training and certification on relevant ICT related fields.

• Minimum 6 years of job experience relevant to the function or particularly on HF/UHF/VHF radio communications, IT systems, VSAT / satellite systems, VoIP telephony system, Cisco switching/routing and conferencing facilities.

• Knowledge of computer application packages such as MS Office 2013/2016/O365.

• Fluency in English and working knowledge of another relevant UN language and/or local language.

Desirable Qualifications & Competencies:

• Knowledge of other UN languages.

• Experienced in setting up standard IT equipment including computers, network printers, tele and videoconferencing systems.

• Experienced in helpdesk end-user support (Level I & Level-II)

• At least 2 years of experience on relevant Microsoft technologies, along with advanced communication and problem-solving skills including but not limited to, MS Collaboration tools (SharePoint, OneDrive for Business and Teams) in addition to, Microsoft Office 365 suite, Groups and Teams.

• Experienced in Cisco networking technologies (Switching, Routing and Voice/collaboration).

• Good experience in assets management software and physical inventory.

• Experienced in WAN, LAN and WLAN technologies.

• Knowledge of Cisco Meraki considered as plus.

Required Competencies:

Managerial Competencies

• Empowering and Building Trust

   

  Cross-Functional Competencies

• Analytical Thinking

• Innovation and Creativity

• Technological Awareness

Eligibility:

External candidates: External candidates must meet the essential minimum requirements of the position and candidates not citizens of the country must comply with all eligibility requirements for employment in line with the prevailing legislative prerequisites in the country.