Entreprise:
Secteur: call center / télévente
Taille: Entre 200 et 500 employés
Historiquement créée en 1998 par le Groupe Tunisie Leasing pour gérer la Relation Client des différentes filiales, Tunis Call Center a très rapidement entamé son développement national avant de monter en 2003 une offre offshore répondant aux besoins spécifiques des marchés internationaux.
Opérant principalement sur les marchés de l’Europe Francophone et l’Italie, nous disposons de 200 positions réparties sur deux Sites de production interconnectés.
Description de l'annonce:
The following tasks will be performed: first level support, quality network infrastructure tasks, master data quality checks (Ticket clearing. Quality Assurance for Master database, Master Data Management, Completion of license data)
General Skills:
- Excellent customer service, commitment and loyalty
- Very good technical understanding
- Process knowledge
- High service motivation
- High willingness to learn
- Ability to work in a team
Language Skills:
- Native French speaking
- Very good written and spoken English skills (Level B2)
- Knowledge of German and other languages such as Italian and Spanish are optional
IT Skills
- Basic IT understanding
- High learning ability and willingness to learn for IT applications (Matrix42, AD, ...) in order to develop good understanding of all IT processes and the entire IT landscape of Rhenus CIT
- Experience with Microsoft Office / Office 365
- Good knowledge of Excel
- Basic knowledge of business intelligence systems (Power BI) and service desk software solutions (Matrix42, especially in the Service Desk Module)
- ITIL Foundation (especially Incident Management) – optional