Détails de l'annonce
Référence:
93801
Publiée le:
1 juin 2019
Type de poste:
CDI
Lieu de travail:
Ariana Ville, Ariana, Tunisie
Expérience:
Entre 2 et 5 ans
Étude:
Bac + 3
Disponibilité:
Plein temps
Langues:
Français , Anglais
Entreprise:
TRANSCOM
Secteur: call center / télévente
Taille: Plus de 500 employés

TRANSCOM WORLD WIDE 

Nous assurons une gamme complète de services (Réception des appels) en langue Française, Italienne, Anglaise et Allemande pour le compte des clients internationaux à partir de nos deux sites en Tunisie et d'autres implantations européennes «near shore».

Tout au long de ces dernières années, Transcom a acquis une grande expertise  dans le cadre de ses partenariats avec des marques et entreprises leaders mondiaux dans divers secteurs d'activité:

Services financiers

Transcom gère la relation client pour l'un des principaux acteurs du marché du paiement en ligne.

Logistique/E-commerce 

Transcom assure le support du service clients de l'un des plus grands intervenants mondiaux dans le commerce et logistique par internet.

Voyages & Loisirs

Transcom gère les relations client de l'une des agences de voyages en ligne européennes les plus importantes.

Description de l'annonce:

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media, etc.

The Social Media Recruiting and Content Expert (SME) is responsible for recruiting through the social media channels and uses analytics to drive attractive and beneficial marketing across all channels.

The Social Media Recruiting and content expert is 50% working in the recruitment hub structure, and 50% for the Marketing Communication organization. In addition of the list of duties for the recruitment hub, this is what is expected for the other 50%:

  • Overall responsibility for coordinating PR, social media and marketing activities in hub Countries.
  • Overall responsible for content guidelines development of career page and other websites.
  • Overall responsible for coordinating hub's Intranet activities and campaigns.

Exigences de l'emploi

Requirements

General

  • Develop Social Media (SM) strategy and analysis with marketing and communications in alignment with Global HR and Global CoE for Recruitment and Learning & Development.
  • Handle internal/external/social, find a balance between strategy and execution.
  • Be overall responsible for SM channels.
  • Create SM campaigns aligned with overall objectives and local plans.
  • Schedule daily posts across all SM platforms.
  • Utilize strong analytical ability for consumer experience and strong ROI (Return of Investment).
  • Work with analytics dashboards to identify opportunity areas.
  • Run A/B tests to determine the best channels and approaches.
  • Manage budget dedicated for the social media communication. 

Professional qualifications/Specific knowledge

  • Minimum studies: University diploma or degree (Law, Labour Relations, Work Studies, Business Administration and Management or similar).
  • Specific training and/or work experience in Human Resources Administrative Management, Post-Graduate Studies in Labour Relations and/or Labour Law.
  • Experience in HR IT databases/website communication systems/IT software for recruitment is an advantage.

Information technology 

  • Office package (Word/Excel/PowerPoint): High level.
  • E-mail Communication: High level. 
  • Google Apps: High level
  • Photo tools
  1. photoshop
  • Audio tools
  1. WavePad Audio Editor
  • Social media tools
  1. Agorapulse
  2. eClincher
  3. Hootsuite
  4. Sendible
  5. Sprout Social
  • Video Tools
  1. After effect
  2. Final Cut Pro X.
  3. Windows Movie Maker. ...
  4. Adobe Premiere Pro CC. ...
  5. Vegas Pro. 
  6. Lightworks
  7. Shotcut
  8. DaVinci Resolve

What Transcom is offering you 

  • A competitive salary
  • Medical insurance 
  • Meal vouchers (06 DT per day ) 
  • A positive working environment
  • Long term career plans 

Does this sound interesting!? Then we’d love to hear from you!

Please send your resume and short motivational letter to our replying to this announcement.