Counselor

Rebootkamp "RBK" we are an authentic, passionate and creative software development training center and we are seeking to hire a qualified Counselor.

We are looking for a highly creative, personable and talented Counselor to help keep the class running effectively by delivering the program and managing the student experience. You will be the primary student point-of-contact, driving student success, and identifying student success issues & risks.

Responsibilities :

• Understand how the program works in detail (even though the subject matter may be technical and foreign to you) and the role of different players. 
• Be well versed in program delivery approaches and best practices.
• Manage student experience and program success through class-wide, small group, and individual reflection sessions.
• Stay abreast of the perceptions and feelings and needs of the class.
• Handle difficult issues such as impostor syndrome, group conflicts, and truancy.
• Accountable for unconditional success for all metrics pertaining to the cohort, including placement rate, satisfaction ratings, starting salary, health and happiness of students.
• Responsible for the health of academic and cultural student pipeline from admissions through job placement.
• Understand what drives 5-star program reviews, strong academic results and successful job placement.
• Maintain accurate, deep, real-time data on how students are scoring across these dimensions, working with other members of the instruction team as required.
• Suss out the reasons behind student success issues / risks.
• Determine remedial solutions and create, rollout & manage associated action plans.
• Deliver (often difficult) feedback to students that improve outcomes and result in positive sentiment. 
• Serve as support and safety net for instructional team and elevate issues appropriately.

• Higher education in psychology or sociology field.
• Strong English ability.
• High social and emotional intelligence.
• High situational awareness.
• Rationally compassionate.
• Level-headed.
• 1-3 years work experience (preference for experience in project management, counselor, personal coach).
• Strong verbal and written communication skills.
• Great listener.
• Skilled at motivating people.
• Good understanding of human psychology.
• Cultural and religious sensitivity.
• Can-do attitude and a sense of humor.
• Charismatic.
• Keen interpersonal skills: you’re able to support students working in an intensive environment.