Description de l'annonce:

In order to strengthen our helpdesk team, we are looking for a technical support agent.

The job requires a good level of English (writing and speaking).

The project we are working on is a 24/7 project, candidates must be flexible and availabile to adapt to turning shifts (afternoon-night).

We are seeking for candidates with excellent interpersonal skills, willing to learn, improve themselves and work both as a part of the team and as an individual.

REQUIREMENTS & SKILLS

• Knowledge of database management, API and Back-end operations
• Basic knowledge of email activities
• The ability to troubleshoot and manage simple software
• A technical and logical thought process
• A problem-solving attitude

PREFERRED QUALIFICATIONS

• Mongodb/Robot 3T scripting
• Postman/Open API (REST)
• CRM (e.g. Servicenow) & ticketing system
• Customer service experience
• Knowledge on scripting, programming and coding

BENEFITS

• A competitive salary.
• An including atmosphere that will let you grow both on the professional and human side.
• Transports will be managed and guaranteed by the company during late evening and night shifts.
• Ongoing training and learning opportunities.
• Internal break/lunch areas available for the team.