Entreprise:
WEB HOSTING CANADA
Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Secteur: informatique / télécoms
Taille: Entre 20 et 100 employés
Hébergement Web Canada (WHC) est une société de technologie et d’infrastructure TI, basée à Montréal, Québec. Nous sommes une équipe de professionnels du web, travaillant ensemble pour aider les petites entreprises canadiennes à s’établir et à réussir en ligne. Avec une présence physique dans multiples centres de données au Canada, ainsi qu’un réseau international de distribution de contenu (CDN), WHC réussit à fournir une proximité géographique des ses infrastructures, tout en offrant une performance redoutable à une échelle globale.
Depuis 2003, Hébergement Web Canada se distingue par sa fiabilité de service (disponible 24/7) et son penchant pour l’innovation technique, et compte aujourd’hui plus de 11 000 clients actifs au Canada et à l’international.
WHC est un registraire agréé par l’Association Canadienne des Enregistrements Internet (ACEI), et un partenaire officiel de cPanel et CloudLinux.
Notre bureau international est situé à Tunis, au 29 Rue Abou Hamed El Ghazali, Immeuble El Aziz, Montpalisir.
Description de l'annonce:
Web Hosting Canada (WHC) is a privately owned, Canadian technology and IT infrastructure company based in Montreal, Quebec. We’re a team of passionate web professionals providing Canadian businesses with the means to succeed online.
Since 2003, WHC has set the highest standard for service reliability and security and is now trusted by tens of thousands of clients throughout Canada and abroad. It is among the fastest-growing web service providers in Canada.
Web Hosting Canada (WHC) is seeking an experienced and skilled communicator that loves to help people. You’d be joining our growing and dynamic Tunis team to help deliver an outstanding customer experience to Canadian & international clients in both French and English.
Roles & Responsibilities
- Provide Technical & Commercial Support via Phone, Email, and Live Chat to a primarily Canadian client base
- In conjunction with your team leads and L2 support, troubleshoot technical issues and resolve, report or document problems before they turn into larger incidents.
- Contribute to written procedures, processes, and articles both on our internal Wiki as well as our customers' Knowledgebase
We are currently looking for a unique individual -- someone who
- Has at least 1 year of experience working in technical support or customer service center
- Is fluent in both French & English (spoken and written)
- Is available for a 24/7 rotating shift (42.5 H/week) including weekends and holidays
- Has strong analytical skills with the ability to quickly identify the root cause of a problem
- Excellent interpersonal and customer care skills
Useful but not mandatory
- Familiarity with Web Hosting concepts and Website management.
- Knowledge of HTML, PHP, and CSS
- Knowledge of FTP, DNS, TCP/IP, SSL and other internet protocols
- Experience with Web & Cloud technologies
- A comfort level with Linux OS is a plus
Perks of working at WHC
- Work with the latest tools and technologies alongside seasoned veterans in the industry
- Complete training and onboarding for all new employees
- Transportation provided for late and night shift staff
- Multiple performance bonuses to reward good performances
- We help you stay fit by refunding 50% of your gym membership
- Social committee and team building events outside the office
- Social rooms with a video games for entertainement
- Coffee is on us every day!
