Description de l'annonce:

The selected candidate will perform a Technical Solutions Representative role and will be working with large accounts/ IT technicians and Partner agents and assist them in diagnosing and fixing any issues with the company's product or related applications.

Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.

Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).

Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.

-Superior skills in both written and verbal communication.

-Experience in customer facing role either remote or face to face.

-Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, PHP, C++, JAVA, JEE, MySQL...).

-Problem solving skills.

-Accuracy in data entry.

-Excellent fluency in language to be supported.