# Production support specialist

- **Entreprise** : [LINEDATA](https://www.keejob.com/offres-emploi/entreprises/1009/linedata/)
- **Lieu** : Tunis, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 3
- **Expérience** : Entre 2 et 5 ans
- **Langues** : Français, Anglais
- **Métiers** : Ingénieur Informatique
- **Date de publication** : 2017-02-06
- **Date d'expiration** : 2017-03-08
- **Référence Keejob** : 42273
- **Statut** : Offre expirée

## Description

As part of the support team your main responsibilities are:

·   Be responsible for a myriad of mission critical, deadline driven tasks and will support the key teams located in North America, Europe and Asia.

·  Provide various services to the Front Office Global Production Services and Technical Services teams. 

·  Be responsible for providing broad range of support services to our global client base via web and email. 

·  Support issues involve both technical and business related issues and will involve interaction with various internal technical and business subject matter experts in Global Product and R&D teams.  

·   Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.

·  Provide prompt and accurate responses to customers via web within SLAs as defined by the level of Service purchased by the customer.

·  Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence

·   Identify workarounds to bugs and customer issues whenever possible.

·   Identify common issues and techniques for addition to Knowledge Base.

**Profile:**

You have a Bachelor degree in related fields with minimum 2 years of experience working in a financial services/software client support environment.

Ability to quickly and confidently asses risks, and associated urgency as it pertains to client deliverables/tasks as they arise.

Strong problem solving and troubleshooting skills with strong oral and written communication skills do not hesitate and join us.

Ability to work by night (late shift).

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/42273/production-support-specialist/

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Source : Keejob.com, le site de l'emploi en Tunisie.