Production support specialist

As part of the support team your main responsibilities are:

·   Be responsible for a myriad of mission critical, deadline driven tasks and will support the key teams located in North America, Europe and Asia.

·  Provide various services to the Front Office Global Production Services and Technical Services teams. 

·  Be responsible for providing broad range of support services to our global client base via web and email. 

·  Support issues involve both technical and business related issues and will involve interaction with various internal technical and business subject matter experts in Global Product and R&D teams.  

·   Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use and configuration.

·  Provide prompt and accurate responses to customers via web within SLAs as defined by the level of Service purchased by the customer.

·  Report software issues to Product Development via documented processes and procedures, including replicating the issue when possible and performing all due diligence

·   Identify workarounds to bugs and customer issues whenever possible.

·   Identify common issues and techniques for addition to Knowledge Base.

Profile:

You have a Bachelor degree in related fields with minimum 2 years of experience working in a financial services/software client support environment.

Ability to quickly and confidently asses risks, and associated urgency as it pertains to client deliverables/tasks as they arise.

Strong problem solving and troubleshooting skills with strong oral and written communication skills do not hesitate and join us.

Ability to work by night (late shift).