# Customer Quality & Lab Manager

- **Entreprise** : [BULGIN TUNISIE](https://www.keejob.com/offres-emploi/entreprises/23644/bulgin-tunisie/)
- **Lieu** : Mannouba, La Manouba, Tunisie
- **Type de contrat** : CDI
- **Mode de travail** : Sur site
- **Niveau d'études** : Bac + 5
- **Expérience** : Entre 5 et 10 ans
- **Métiers** : Ingénieur Automobile, Ingénieur Automobile, Ingénieur Génie Industrielle, Ingénieur Mécanique, Ingénieur Mécanique, Responsable Qualité
- **Salaire** : 1 - 2 TND Mois
- **Date de publication** : 2026-10-29
- **Date d'expiration** : 2026-11-28
- **Référence Keejob** : 249250
- **Statut** : Offre active

## Description

**Purpose of the Role:**  
Ensure customer satisfaction by managing customer quality complaints, resolving product issues, monitoring quality performance, and overseeing laboratory activities to ensure product compliance with international approval standards.

**Key Responsibilities:**

  * Manage customer complaints, RMAs, stock returns, and field failures, ensuring timely resolution and effective corrective actions.

  * Lead root-cause analysis and problem-solving activities using 8D, FMEA, and other quality tools.

  * Prepare and communicate 8D reports, coordinate product recalls, and ensure lessons learned are implemented.

  * Develop and monitor customer quality dashboards, KPIs, scorecards, and improvement action plans.

  * Manage customer feedback, satisfaction surveys, and customer audits.

  * Oversee laboratory activities, approval testing programs, product compliance, and certification requirements.

  * Supervise calibration and maintenance of laboratory and measurement equipment.

  * Maintain quality documentation and ensure compliance with applicable standards.

  * Lead continuous improvement initiatives and provide quality training and coaching to teams.

  * Manage laboratory investment requirements (CAPEX) and coordinate with internal and external stakeholders.

**Required Skills:**

  * Strong leadership, communication, and cross-functional collaboration.

  * Excellent analytical, problem-solving, and organizational skills.

  * Customer-focused, proactive, adaptable, and detail-oriented.

  * Expertise in quality tools, statistical analysis, and continuous improvement.

**Qualifications and Experience:**

  * Engineering degree or equivalent qualification in Quality Management.

  * Significant experience in customer quality, quality assurance, and manufacturing.

  * Strong knowledge of ISO 9001 and ISO 17025; IATF 16949 is an advantage.

  * Expertise in 8D, PPAP, FMEA, Control Plans, SPC, TPM, DOE, and capability studies.

  * Technical knowledge of electrical/electronic engineering, technical drawings, testing procedures, and measurement equipment.

  * Experience with electrical, mechanical, flammability, and ingress protection (IPX) testing.

  * Proficiency in Microsoft Office and Minitab.

  * Automotive industry experience, Lean/Six Sigma certification, and auditing expertise are desirable.

  * Availability for international travel and flexible working hours to support global customer needs.

## Postuler

Postulez directement sur Keejob : https://www.keejob.com/offres-emploi/249250/customer-quality-lab-manager/

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Source : Keejob.com, le site de l'emploi en Tunisie.