Customer Quality Engineer

We are hiring a Customer Quality Engineer for an exporting industrial site in the Sahel region, Tunisia, operating in the automotive sector.
You will be the direct quality interface with our customers, ensuring complaints are resolved effectively and quality performance meets customer expectations.

Responsibilities :

- Act as the main quality point of contact for customers
- Manage customer complaints and lead 8D problem-solving
- Track and report customer quality KPIs (PPM, response time, recurrence rate)
- Prepare and lead customer quality audits and reviews
- Drive corrective and preventive actions following customer feedback
- Coordinate with Production and Supplier Quality on cross-functional issues

Requirements :

Engineering degree (industrial, quality or related field)
Minimum 3 years of experience in a customer quality or quality engineering role
Advanced English, both written and spoken
Familiarity with quality tools: 8D, root cause analysis, customer portals
Automotive industry background is a strong plus
Strong communication skills and customer-facing confidence

What we offer :
Transport is provided by the company
A role with direct customer exposure and real responsibility
Involvement in an international, audited quality environment
A structured supply chain to premium European customers