Customer Service & Operations Coordinator

PDS is a forward-thinking automotive retailing consulting firm specializing in Dealership Profitability Consulting, helping our clients maximize performance across all departments—from inventory acquisition to post-sale service.

We are currently looking for a Customer Service & Operations Coordinator to join our team.

This role is critical in ensuring a seamless experience for our clients while maintaining strong coordination between customers and technical teams.

Key Responsibilities:

• Handle customer interactions, including managing and de-escalating difficult or dissatisfied clients with professionalism
• Act as a central point of coordination between customers and service departments (body shop, technicians, mechanics, etc.)
• Ensure smooth communication and follow-up throughout the service lifecycle
• Support post-sale customer service processes to enhance satisfaction and retention
• Optimize online reputation by collecting good reviews from satisfied clients and removal of bad reviews from dissatisfied clients
• Work closely with internal teams to maintain operational efficiency

Ideal Candidate:

• Strong communication and conflict-resolution skills
• Ability to stay calm under pressure and handle challenging situations
• Highly organized with strong coordination abilities
• Passionate about cars, especially vehicles from the American market
• Experience in automotive, dealership operations, or customer service is a strong plus

About Us:
We offer a comprehensive suite of retail automotive consulting services focused on improving dealership profitability, including:

• Inventory Acquisition
• Marketing Strategy
• CRM & Lead Conversion
• Financing & F&I Management
• Post-Sale Customer Service Optimization

What We Offer:

• Immediate hiring
• Competitive salary + attractive performance bonuses
• Transportation provided and fully covered by the company (departure from the company)
• Calm and motivating work environment
• Employment contract: CDI or CIVP

Why Join Us?

• Be part of a growing and innovative automotive business
• Work at the crossing of dealership operations and consulting
• Opportunity to grow within a high-impact environment