Officer-Operations

Company Description

As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. VFS Global continuously transforms its business model with secure and efficient processes, market offerings and advanced technologies including AI/Analytics.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to 69 client governments. VFS Global enhances cross border mobility for global citizens through highly secure, reliable, efficient, and innovative technology solutions. With an extensive global network and reach of over 3,900 Application Centres in 165 countries, VFS Global has efficiently processed more than 514 million transactions since 2001.

We are an employee-centric organisation, creating meaningful work opportunities and fostering successful careers. Headquartered in Zurich and Dubai and majority owned through investment funds managed by Blackstone Inc, along with minority stakeholders including Swiss-based Kuoni and Hugentobler Foundation, we have been recognised for our commitment to nurturing a diverse and inclusive workplace, empowering women in our workforce and promoting gender equality at all levels of the organisation. We’re proud to be Great Place to Work-certified in Nigeria, China, India, and UAE, and hold multiple international certifications in data privacy, anti-bribery systems, and customer satisfaction.

Key Responsibilities

Visa Application Processing

• Scrutinize and collect visa application documents for processing.
• Record and maintain all application data, ensuring accuracy and timely entry into the system without errors.
• Ensure timely completion of the visa application process within the specified Turn Around Time.

Customer Service and Support

• Attend customer/applicant queries through various channels, including in-person, email, and telephone.
• Inform applicants about available Value-Added Services and facilitate their delivery to customers.
• Encourage applicants to provide feedback on services and experiences at the application center.

Compliance and Operations Management

• Handle cash and bank transactions accurately, ensuring adherence to established procedures.
• Manage passport delivery logistics to consulates, applicants, and logistic companies.
• Maintain strict compliance with standard operating procedures and manuals, ensuring consistency in processes.
• Support the Deputy Manager/Operations Manager in executing World Bank projects.

Environment, Social & Governance

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.

Key Competencies

CommunicationVisible ability to communicate effectively with stakeholders to achieve business results.

Quality & Service orientationA demonstrated aptitude for satisfying internal and external customers at all times.

Teamwork & CollaborationThe exhibited capacity for working collaboratively to achieve tasks

Languages: Proficiency in English and French required

Location: Lac Leman, Tunis

Interested in this opportunity? Submit your CV.