Helpdesk Officer – Odoo Real Estate Solution

🚀 Helpdesk / Customer Support Officer – Odoo Real Estate Solution

📍 Tunis (Manouba) | 🏢 YouRENT Factory

YouRENT Factory is a digital company providing a cutting-edge real estate management solution built on Odoo with a custom real estate module.

We are looking for a Helpdesk / Customer Support Officer to join our team and ensure high-quality support and client satisfaction.

🎯 Your Mission

You will be the first point of contact for our clients, receiving support tickets, analyzing issues, providing functional support, and ensuring timely resolution and customer happiness.

You will work closely with our product and technical teams to help clients get the most out of our solution.

🔎 Key Responsibilities

• Receive and manage incoming support tickets

• Understand client business needs

• Provide functional support on Odoo and the real estate module

• Escalate technical issues when necessary

• Follow up until full resolution

• Ensure an excellent customer experience

• Identify recurring issues and suggest improvements

👤 Your Profile

• University degree (Software Engineering, Economics, Business, Management, Finance, or related field)

• 1–3 years of experience in Helpdesk, ERP support, or business software

• Practical knowledge of Odoo is a strong asset

• Strong analytical and communication skills

• Customer-oriented mindset

• Autonomous, proactive, and solution-driven

🌍 Languages

• Fluent English

• Dutch is a strong asset

• French is a plus

💼 We Offer

• Competitive compensation package

• Career growth opportunities in a dynamic, entrepreneurial environment

• Friendly, respectful team culture

• Hands-on experience with a leading real estate management solution

• Offices located in Tunis (Manouba)