Customer Service Support

The Outsourcia Group specialises in outsourcing services: remote, multiservice, multilingual and multichannel customer relationship management (call centres, e-mail management, chat solutions, telemarketing and customer relations on social networks), back office outsourcing (BPO), digital services (development of specific web and mobile applications, digital communications and community management) and research.

Outsourcia currently employs 3,600 people at 12 production sites in France, Morocco, Madagascar and Tunisia, and works with such high-profile clients as Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com and Veepee.

The Outsourcia Group supports its employees on a daily basis, based on driving values such as solidarity, commitment and integrity...

If you too share these values, don't wait any longer and come and take up new challenges with Outsourcia Tunisie !

As part of the development of its telesales activity, Outsourcia is recruiting "Customer Service Support" with the following missions:

Your Main Mission:

• Deliver a seamless and positive customer experience by assisting passengers with inquiries related to flights, bookings, baggage, onboard services, and travel procedures, using the appropriate support tools.
• Ensure high customer satisfaction by promptly handling inquiries, complaints, and post-travel support cases.
• Clearly and confidently explain complex information such as fare rules, flight changes, baggage policies, and travel requirements to non-technical customers.
• Represent the airline’s values and services by offering appropriate solutions tailored to passengers’ needs.
• Collect customer feedback to contribute to continuous improvement of service quality and operational processes.
• Proactively follow up on customer cases to ensure full resolution and satisfaction.
• Develop a strong understanding of the airline’s services, procedures, and customer support tools.

What are we looking for?

Above all, we are looking for enthusiastic, confident, and customer-oriented professionals who are passionate about delivering excellent service and creating a positive travel experience.

Successful candidates must demonstrate:

• A bilingual profile:
• English level C1 (spoken and written).
• Fluent French
• Previous experience in a customer service role, ideally within the airline, travel, or tourism industry.
• A strong customer-focused mindset with excellent interpersonal skills.
• Strong communication and problem-solving abilities