Customer Success Specialist SaaS Platform

As a Technical Customer Success Specialist, you’ll be the go-to person for both clients and internal teams. Your mission is to make sure our clients get the most out of our platform, from onboarding and training, to troubleshooting issues, and to helping them with data workflows and reports. You’ll also play a key role internally by supporting colleagues, reporting bugs, and ensuring smooth communication between teams.

This is not a typical “support desk” role. It’s hands-on, varied, and requires someone who can think critically, solve problems, and stay calm when things aren’t always straightforward (because at a startup, they rarely are).

What You’ll Be Doing

• Onboard new clients and guide them through our platform, APIs, and modules.
• Act as the main point of contact for client questions, whether it’s navigating the platform, setting up workflows, or solving technical issues.
• Report bugs and technical issues to the development team, making sure problems are tracked down and resolved.
• Handle client data requests: scraping, cleaning, or setting up workflows to keep data updated.
• Assist clients and internal teams in building Power BI reports or similar dashboards.
• Support internal teams either junior data analysts by troubleshooting issues and sharing knowledge of the platform.
• Train new team members on the platform so they can hit the ground running.
• Proactively identify opportunities to improve processes, documentation, and client experience.

What Makes You a Great Fit

• You’re committed, ambitious, and hungry for success, you want to grow, and you’re willing to put in the work.
• You’re comfortable in a fast-paced startup environment where priorities shift, and you see challenges as opportunities.
• Communication comes naturally to you, whether it’s with clients, developers, or colleagues from other teams.
• You’re fluent in English; French is a plus.
• You’re resourceful and detail-oriented: you know when to solve a problem on your own and when to escalate.
• You’re curious about technology, data, and problem-solving. A background in computer science or working with APIs, BI tools, or data workflows is helpful

Technical Skills:

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• Python for data manipulation, automation, and scripting
• Power BI for building dashboards and visual reports
• SQL for querying databases and data analysis
• Experience with APIs and data workflows is a strong advantage