IT Help Desk Officer

Bank ABC is reinforcing its Information Technology Department with the recruitment of an IT Help Desk Officer. 

1- Principal Responsibilities & Accountabilities: 

• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Perform assigned tasks related to Information Technology Systems operation.
• Provide helpdesk support and resolve problems to the end user’s satisfaction.
• Install, test and configure new workstations, peripheral equipment and software.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Participate on different IT Project.

2- Education & Certifications: 

• Bachelor’s degree.
• Master’s degree in security system information.

3- Knowledge: 

•  Technical Skills

• Good knowledge of operating systems.
• Good Knowledge of banking products.

•  Human and Professional Skills

• Good respect of the procedures.
• Good troubleshooting skills.
• Good organizational skills.
• Good communication Skills.

4- Experience:

• Working knowledge of fundamental operations of relevant software, hardware and other equipment.
• Knowledge of relevant call tracking applications.
• Knowledge and experience of customer service practices.
• Related experience and training in troubleshooting and providing help desk support.
• Freshly graduated profile is accepted.

5- Personal Attributes:

• Self-motivated.
• Team player.