AWS Managed Service Team Lead

Overview

At CBTW (Collaboration Betters The World), collaboration is the cornerstone of innovation and success, and the foundation of everything we implement. Present in more than 20 countries and 35 cities, we combine global expertise with a deep understanding of local challenges, helping our clients achieve impactful results. 

Our mission is to transform businesses and communities for a better world by offering tech and business solutions. We achieve this through the expertise of our 9 service lines, working closely with our clients to unlock their potential

We are seeking an experienced AWS Managed Service Team Lead to oversee the delivery of our AWS hosting and managed services for multiple clients. This role combines hands-on technical expertise, team leadership, and client engagement. You will lead a team of 2–4 AWS Engineers, act as the primary point of contact for client escalations, and ensure our AWS environments are secure, cost-optimized, and ISO27001 compliant. 

Key Responsabilities

·  Lead, mentor, and coach a team of AWS Engineers delivering managed services for multiple clients.

·  Oversee daily operations, ticket management, and ensure SLAs/KPIs are consistently met.

·  Allocate resources and balance workload across client accounts.

·  Act as the technical lead and escalation point for AWS-related issues.

·  Build strong relationships with client stakeholders, ensuring satisfaction and proactive service delivery.

·  Translate client requirements into actionable work plans for the engineering team.

·  Oversee our AWS Console across all accounts, ensuring secure, scalable, and compliant operations.

·  Drive ISO27001 compliance within the AWS environments (access control, backup, patching, monitoring, incident response).

·  Ensure governance, cost optimization, monitoring, and security best practices are applied.

·  Manage IAM roles, policies, and ensure least-privilege principles are enforced.

·  Identify opportunities for automation, improved monitoring, and operational efficiency.

·  Keep up to date with AWS innovations and propose service enhancements to clients.

·  Support audits, security reviews, and compliance reporting.

Key Requirements

·  Proven experience leading AWS engineering or managed services teams (2–5 years in leadership roles).

·  Strong expertise in AWS services (EC2, RDS, S3, IAM, VPC, CloudWatch, Backup, etc.).

·  Hands-on experience with AWS cost optimization, governance, and security best practices.

·  Understanding of ISO27001 controls and how they apply to cloud environments.

·  Familiarity with automation tools (Terraform, CloudFormation, Ansible) and monitoring solutions (Datadog, CloudWatch).

·  Strong problem-solving and communication skills; comfortable engaging directly with clients.

·  AWS certifications preferred (Solutions Architect, SysOps Administrator, or Security Specialty).

Why Join Us ? 

At CBTW, we help our clients achieve operational efficiency in their cloud ecosystems. As our AWS Managed Service Team Lead, you’ll play a pivotal role in shaping how we deliver secure and scalable AWS hosting solutions for some of the most dynamic businesses in Europe.

·  Additional Cloud Architecture Skills:

·  Proven experience in designing and reviewing AWS cloud architectures for scalability, performance, and high availability.

·  Strong understanding of networking in AWS (VPC design, Transit Gateway, Direct Connect, VPNs, hybrid connectivity).

·  Ability to design secure architectures following AWS Well-Architected Framework principles.

·  Experience with containerization and orchestration (ECS, EKS, Kubernetes on AWS).

·  Knowledge of multi-account and landing zone design (AWS Organizations, Control Tower).

·  Hands-on experience in designing disaster recovery and business continuity solutions in AWS.