Officer Operations (Chargé Clientèle)

About Us: VFS Global is the world’s leading technology services provider for governments and diplomatic missions, offering secure, reliable, efficient and innovative solutions that support global mobility. We manage administrative, and non-judgemental tasks for visa, passport, identity management and other consular services, helping governments focus entirely on the critical task of assessment.

Location: Lac Leman, Tunis

Key Responsibilities:

𝐕𝐢𝐬𝐚𝐀𝐩𝐩𝐥𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠

• Scrutinize and collect visa application documents for processing.
• Record and maintain all application data, ensuring accuracy and timely entry into the system without errors.
• Ensure timely completion of the visa application process within the specified Turn Around Time.

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐚𝐧𝐝𝐒𝐮𝐩𝐩𝐨𝐫𝐭

• Attend customer/applicant queries through various channels, including in-person, email, and telephone.
• Inform applicants about available Value-Added Services and facilitate their delivery to customers.
• Encourage applicants to provide feedback on services and experiences at the application center.

𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞𝐚𝐧𝐝𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭

• Handle cash and bank transactions accurately, ensuring adherence to established procedures.
• Manage passport delivery logistics to consulates, applicants, and logistic companies.
• Maintain strict compliance with standard operating procedures and manuals, ensuring consistency in processes.
• Support the Deputy Manager/Operations Manager in executing World Bank projects.

𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭, 𝐒𝐨𝐜𝐢𝐚𝐥 & 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.