Overview of Role: We are looking for a Business Intelligence developer in Tunis to help with the workload for our Contact Centre Analytics team, globally.

This is an exciting opportunity for a motivated BI Developer to work, and develop, as part of a multi-disciplined team in a dynamic, fast paced, global organization. 

The successful candidate will have a strong analytical background, coupled with highly technical skills and should be comfortable working on their own, or as part of a larger group to deliver best-in-class BI tools.

What you will do:

• Collaborate with stakeholders in the analysis, design, development, testing and implementation of premium BI solutions.
• Create and automate data flows to improve the data warehouse.
• Assist the wider development team in delivering timely responses to customer queries in the day to day running of the business.
• Liaise with both technical and business colleagues located locally and in our international offices.
• Provide recommendations to improve system functionality and processes within the BI environment.
• Guide and assist the wider development team in leveraging best practices and delivering reusable and scalable strategic components.
• Responsible for the development of Custom Web Applications, Dashboards & Analytics with an aim to optimize operational business performance.

What we need from you:

• A rigorous, organized and analytical mind.
• Fluent in English.
• Expertise in complex SQL scripting and at least one ETL.
• 1-3 years’ experience with Microsoft SQL Server, SSMS, SSRS and SSIS.
• Microsoft Office 365 experience – advanced Excel skills.
• Data preparation and data visualization expertise.
• Ability to communicate findings, orally and visually, to a variety of audiences.
• Knowledge of, and experience using Looker would be a definite advantage.
• A passion for delivering high quality work.

Our values

At Pens.com, we are guided by a set of core values that define our culture and approach to hiring:

Customers-First: 

We are committed to delivering exceptional customer experiences, both internally and externally. By understanding and fulfilling customer needs, we create impactful solutions that leave a lasting impression.

Continuous Improvement: 

We believe in the power of growth and evolution. Through open communication and a culture of innovation, we continuously strive to enhance our business and adapt to changing landscapes.

Goal-Oriented: 

We set clear objectives, remain disciplined in execution, and hold ourselves accountable for achieving measurable goals. Our focus is on driving results and making meaningful progress.

Integrity: 

We prioritize ethics in everything we do, ensuring that our actions are grounded in integrity and responsibility towards our planet, products, and people.

People-Centric: 

We value and respect every member of our team, fostering an environment where diversity is celebrated, contributions are recognized, and growth is encouraged.

About National Pen

Pens.com's personalized promotional products are created for and inspired by small businesses. With 59 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.​

To learn more, visit: www.PENS.com

Pens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).​