# Team Manager (English-Speaking )

- **Entreprise** : [ASTRAGALE](https://www.keejob.com/offres-emploi/entreprises/14096/casanova/)
- **Lieu** : Sousse Ville, Sousse, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 3
- **Expérience** : Entre 2 et 5 ans
- **Langues** : Anglais
- **Métiers** : Chef De Plateau - Superviseur, Manager, Superviseur
- **Salaire** : 1000 - 3000 TND Mois
- **Date de publication** : 2025-04-18
- **Date d'expiration** : 2025-04-18
- **Référence Keejob** : 218592
- **Statut** : Offre expirée

## Description

### We are a subsidiary of an international French company, a leader in its sector, and we are hiring a Team Manager for our call center to ensure high-quality customer service while optimizing team performance and operational efficiency.  
Are you a passionate leader with a strong background in call center operations? Do you thrive on driving performance and coaching teams to success? If you have excellent English skills and solid experience in managing a call center floor, we want to hear from you!

### Responsibilities:

  *  Supervise and lead a team of English-speaking agents
  * Ensure the achievement of quantitative and qualitative targets
  * Monitor performance metrics and implement improvement plans
  * Coach, train, and motivate teams to maximize efficiency
  * Analyze KPIs and suggest corrective actions
  * Ensure service quality and compliance with internal procedures
  *  Manage schedules and optimize call flow organization

### Profile & Skills Required:

  *  Proven experience as r Team Leader in a call center ( Minimum 2 years )
  *  Excellent command of English (spoken & written)
  *  Strong leadership, coaching, and adaptability skills
  *  Good knowledge of reporting tools and call center KPIs
  *  Organizational and time-management skills
  * Team player with the ability to inspire and motivate others

### What we offer :

  *  A dynamic and challenging work environment
  *  An attractive salary package And many other benefits!.
  *  Real opportunities for career growth
  * Social benefits: transportation, meals, etc..

**Experience in the call center field is required.**

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/218592/team-manager-english-speaking/

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Source : Keejob.com, le site de l'emploi en Tunisie.