Retail Relationship Manager

We are reinforcing our Retail & Digital Banking Department with the recruitment of a Retail Relationship Manager (Chargés d'Affaires Particuliers).

The Retail Relationship Manager is responsible for managing and developing a portfolio of of individual and professional customers and prospects with a permanent concern for quality of service, profitability and risk management.

I Principal Responsibilities, Accountabilities and Deliverables of Role:

1 Business missions

• Establish a diagnosis of its portfolio and draw up an annual plan of commercial actions.

• Ensure the achievement of their individual business objectives.

• Manage a portfolio of individual and professional customers (about 800 clients).

• Enhance and develop equipment to its customers in banking products and services.

• Make profitable relationship through the tariff approach and increase the share of entrusted flux.

• Use regularly the sponsorship method to acquire new customers.

• Perform regularly visits to customers, through exploration in order to develop their portfolio.

• Ensure the development of dual relationships with professional clients, incorporating professional need and private need.

• Provide customers with quality service and follow with thorough answers to their claims.

• Monitor monthly frozen debtor accounts and creditor dormant accounts, and save the actions established in a dedicated file.

2 Risk missions

• Comply with the rules for granting loans before any transmission of files for the approval of the credit department.

• Ensure the annual renewal of the operating credit related to professionals.

• Follow portfolio’s outstanding payment, and ensure the recovery of NPLs in the soft phase of collection in a working relationship with the recovery unit.

• Strictly apply internal procedures of the Bank for all operations and business realized in the branch.

• Inform the hierarchy of any anomaly or failure detected during checks.

3 Administrative missions

• Ensure obtaining and preservation of all documents related to the opening of customer accounts and sale of products and services related to their portfolio.

• Ensure the processing creation of bank cards.

• Ensure the treatment of term deposit and FLORALIS transactions.

• Ensure the updating and ranking of documents related to clients of their portfolio.

• Ensure the reliability of entered data and its update in the CBS and in the other applications, related to clients of their portfolio.

• Ensure the transmission of documents related to business to the internal control.

• Ensure the replacement of the CSO if and when needed.

1 Knowledge

Perfect knowledge of bank’s products and services.

2 Education

BAC + 3 and more

3 Experience

Minimum 2 years of business activity in a bank in a similar position.

4 Personal Attributes

-  Organization.

- Communication.

- Business sense.