# Production Manager

- **Entreprise** : [ASTRAGALE](https://www.keejob.com/offres-emploi/entreprises/14096/casanova/)
- **Lieu** : Sousse Ville, Sousse, Tunisie
- **Type de contrat** : CDI
- **Niveau d'études** : Bac + 5
- **Expérience** : Entre 5 et 10 ans
- **Langues** : Français, Anglais
- **Métiers** : Chef De Plateau - Superviseur, Manager
- **Salaire** : 2 - 4 TND Mois
- **Date de publication** : 2024-10-27
- **Date d'expiration** : 2024-10-27
- **Référence Keejob** : 208817
- **Statut** : Offre expirée

## Description

Astragale is a leader in the call center. Our goal is to provide superior service while maximizing operational efficiency.

 

**As Production Manager** , you will be responsible for the overall management of call center operations. You will supervise production teams, guarantee operational performance and ensure customer satisfaction.

* * *

**_Job Description_**

 

• Supervise and coordinate call center production teams (supervisors, agents, team leaders, etc.).  
• Ensure achievement of performance, quality and productivity objectives.  
• Optimize processes to improve efficiency and customer satisfaction.  
• Analyze performance indicators (KPI) and propose corrective actions if necessary.  
• Collaborate with HR teams for recruitment, training and employee performance management.  
• Manage relationships with customers and ensure their needs are well taken care of.  
• Develop regular reports for management on the center's performance.

 

**_Profile sought:_**

• Diploma in management, commerce, or equivalent.  
• Proven experience of [number of years] managing a call center or similar production team.  
• Excellent leadership and team management skills.  
• Strong results orientation and ability to work under pressure.  
• Mastery of call center management tools (CRM, telephone software, etc.).  
• Good knowledge of customer relationship management techniques.  
• French and [other language, if relevant] fluent.

**What we offer:**  
• A stimulating work environment with opportunities for development.  
• An attractive salary package.  
• Social benefits: transportation, meals, etc.].  
• Continuing training to develop your skills.

**Experience in the call center field is required.**

**How you can apply?**

 

-Contact us on this office number 73 202 303 / Mobile number and WhatSapp +216 92 545 154 .We are available from 9am to 6pm, Monday through Friday.

## Postuler

Cette offre n'est plus active. Page de l'offre : https://www.keejob.com/offres-emploi/208817/production-manager/

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Source : Keejob.com, le site de l'emploi en Tunisie.