Détails de l'annonce
Référence:
208644
Publiée le:
24 octobre 2024
Type de poste:
CDI
Lieu de travail:
Sousse Ville, Sousse, Tunisie
Expérience:
Entre 2 et 5 ans
Étude:
Bac + 4
Rémunération proposée:
2000 - 3000 DT / Mois
Disponibilité:
Plein temps
Langues:
Anglais
Entreprise:
TANIS
Secteur: call center / télévente
Taille: Entre 100 et 200 employés

Centre d'appel

Description de l'annonce:

Description

The positioning of the position in the organization

Under the authority of the General Director

Mission and Responsibilities

    Responsible for operational management and the achievement of predefined results from a qualitative and quantitative point of view.

    Set daily, weekly and monthly goals

    Develop goals for daily call center activities

    Carry out effective resource planning to maximize resource productivity (human, technological, etc.)

    Collect and analyze call center statistics (sales rates, costs, customer service indicators, etc.)

    Lead a team - Communicate - Lead a project - Build a dashboard - Work by objectives - Analyze performance - Organize teamwork

    Evaluate performance with key indicators Use KPIs to monitor the performance of your teams. In the event of a poor result, the customer relations manager must take the necessary measures to remedy this problem.

    Prepare reports for other departments or senior management

    Job classification. - Quality procedures - Business management technique.